- Garnered an overall NCSI score of 79 points, the highest in the Gas Boiler Industry

Kiturami Co., Ltd. (CEO: Kim Hak-soo) announced on July 7 that it was ranked No. 1 in the gas boiler category of the “2026 National Customer Satisfaction Index (NCSI)” survey hosted by the Korea Productivity Center (KPC).

NCSI is a customer satisfaction measurement index jointly developed by KPC and University of Michigan in the US in 1998. It is a survey that quantifies the overall customer satisfaction by comprehensively evaluating customers’ expectations and experience in using products and services, covering customers who have directly used the products and services of 353 companies across 94 industries in Korea.

Kiturami garnered the highest score in the gas boiler industry with an overall NCSI score of 79 points, receiving the highest ratings from customers across key evaluation items such as product and service quality, complaint rate, and customer loyalty.

 “We were able to rank No. 1 in the National Customer Satisfaction Index as a result of continuous efforts to improve not only product performance but also the service quality that customers experience firsthand. We will continue enhancing the overall customer experience of our products and services and offer differentiated customer value as Korea’s trusted boiler brand for the past 60 years,” a Kiturami official said.