Kiturami Co., Ltd. (CEO Kim Hak-soo) announced that Kiturami Boiler was selected as an outstanding company in the residential boiler category for 6 consecutive years in the “2026 Call Center Quality Index (KS-CQI)” survey conducted by the Korean Standards Association. 

Kiturami Boiler earned the highest overall score in the residential boiler category of the Call Center Quality Index and was the only residential boiler brand named an outstanding company this year. In particular, in the monitoring survey conducted by professional evaluators according to detailed criteria, Kiturami Boiler received near-perfect scores across key areas including physical environment, reliability, kindness, and responsiveness. These results demonstrated the high quality and competitiveness of Kiturami Boiler’s consultation services.

The Kiturami Boiler Call Center provides accurate and consistent customer service based on years of accumulated experience and expertise in customer consultations. 

The Center also operates a systematic management system to enhance the quality of its consultations. It conducts monthly consultation monitoring based on standard operating procedures that integrate the Call Center Quality Index evaluation criteria with its own consultation quality management system. 

“Going forward, we will create a more convenient, reliable consultation environment for our customers by continuing to strengthen the expertise of our customer service representatives, systematic quality management, and digital customer service capabilities,” a Kiturami Boiler official said.