- Innovation of customer counseling services such as introduction of “AS reception service” based on a chatbot for the first time in the boiler industry

- Kiturami’s “Kakao Talk AS Reception Service” + Friend industry's largest number of friends with 280,000

Kiturami Co., Ltd. (CEO Choi Jae-bum) announced that it was selected as an excellent company in the home boiler sector in the “2021 KS-CQI Call Center Quality Index” survey.

The "KS-CQI Call Center Quality Index" is an evaluation model developed by the Korea Standards Association (KSA) to evaluate and measure domestic companies' quality of call center counseling services.

Kiturami Boiler was selected as the “2021 KS-CQI Excellent Company” after recording the highest score in the home boiler sector, with high scores in all 39 detailed evaluation items.

Kiturami Boiler has drastically shortened service procedures by establishing a smartphone-based mobile follow-up management system. It has also been revolutionizing after-sales services such as implementing the “Customer Safe Text Service” and “Happy Call” system.

In particular, it introduced the “KakaoTalk AS Reception Service” based on a chatbot (Chat-bot, abbreviation for chatting robot) for the first time in the industry.

Opened in 2018, the “Kiturami Boiler KakaoTalk AS Reception Service” has established itself as a major service channel for Kiturami, recording the largest number of friends in the boiler industry with more than 280,000.

"We thank customers for selecting Kiturami Boiler as an excellent company in the call center quality index in the home boiler sector. We will make efforts to create an environment where anyone can use customer counseling services easily and conveniently," an official from Kiturami said.