Kiturami Boiler earned the highest score in the Household Boiler category of the KS-CQI comprehensive score, which combines call center usage satisfaction surveys and phone monitoring evaluations, and was designated as an excellent company in the Call Center Quality Index for three consecutive years.      

While upgrading its call center system to provide smart and comfortable customer satisfaction services, Kiturami is actively working to establish a system to improve the work efficiency of consultation staff.   

The ‘Kiturami Boiler KakaoTalk Channel’, which is accessible 24 hours a day all year round, accounts for 30% of the total customer center A/S volume and is leading customer service innovation. In addition, the company is devoting efforts on upgrading systems to provide high-quality consultation services in tandem with protecting consultation staff.                   

A Kiturami Boiler official said, “The efforts of our executives and employees to innovate customer satisfaction services have provided the driving force behind our recognition as an excellent company in the Call Center Quality Index for three consecutive years. We will continue to build a high-quality service environment to ensure that customers, who cherish and use Kiturami, are always satisfied.”