Kiturami Co., Ltd. (CEO Kim Hak-soo) announced that Kiturami Boiler was selected as an excellent company in the home boiler sector for four consecutive years in the ‘2024 Call Center Quality Index (KS-CQI)’ survey conducted by the Korea Standards Association.

Kiturami Boiler was again recognized for its excellent call center quality this year by attaining consistent scores in the main evaluation items of the Call Center Quality Index.

Kiturami is establishing a fast and convenient call center service environment centered on the ‘Kiturami Boiler KakaoTalk Channel’, which is the first in the industry to exceed 500,000 subscribers.

Additionally, Kiturami continues to always provide high-quality consultation services by improving the working conditions of call center counselors and enhancing their job skills.

Due to perpetual efforts to protect employees and improve the work environment, the average job tenure for the call center counselors at Kiturami Boiler well exceeds the industry average. More than 80% of call center counselors at Kiturami Boiler have been employed for more than a year, and their average job tenure is 10 years.

A Kiturami Boiler official said, “We will stay committed to improving service quality in various ways to create a call center environment that caters to both customers and employees.”